SHIPPING AND RETURN POLICIES
COORDINADORA: Delivery 1 to 5 business days after processing.
Important: All orders will be shipped in the next 1-3 business days, from our warehouse in Valledupar- Cesar, Colombia.
MOLIMOL offers its Clients the possibility of retracting the purchase during the first 3 business days after delivery of the product.
The process to request a withdrawal is as follows:
- Send an email within 3 business days after receiving the product to firstname.lastname@example.org with the reason for return and if you require a similar product, a different one, or a refund. Note: It is important to be very specific about the reasons for return.
- The customer is responsible for the return costs.
- The customer has 3 days after deciding to make the change to take the product to the address indicated by MOLIMOL
- The product must be in perfect condition and in its original packaging, including all packaging and labels.
- When the product is received, the supplier performs the quality control that takes approximately 3 business days. When the status of the product is determined and the exchange or refund is authorized, we will proceed with the option chosen by the customer.
- Discount products do NOT have an exchange or refund
MOLIMOL ships internationally with the help of DHL. Please note that we will not accept or process any international returns.
Money refunds will only be made by bank consignment to the account specified by the client.
If the Customer receives a product with different characteristics to those described on the page at the time of purchase, the procedure to request a product change is as follows:
- Within 2 days after receiving the product, the customer must take photos that show the wrong product and send them to the email email@example.com with the order number.
- Once it is verified that the product arrived wrong, a collection guide will be sent to the customer and MOLIMOL is responsible for collecting the product in the same place where it was delivered and once the wrong product is collected, the correct product will be sent.